Is it possible to tranfer a call from users desk phone to their softphone during a call with out putting the caller on hold?
What type of phone system is being used? If it's a Polycom system, this might be useful: https://business.comcast.com/help-and-support/voiceedge/transfer-calls-using-polycom-phones/ .
Yes we have the Polycom. Which transfer solution are suggesting to use?
That would be the Consultative transfer.
I apologize, I realized the link in the previous post did not work. Here is that link, https://business.comcast.com/help-and-support/voiceedge/transfer-calls-using-polycom-phones/.
