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98662
New Member

Transfer call from desk phone to Softphone

Is it possible to tranfer a call from users desk phone to their softphone during a call with out putting the caller on hold?

 

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Official Employee

Re: Transfer call from desk phone to Softphone

What type of phone system is being used? If it's a Polycom system, this might be useful: https://business.comcast.com/help-and-support/voiceedge/transfer-calls-using-polycom-phones/

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98662
New Member

Re: Transfer call from desk phone to Softphone

Yes we have the Polycom.  Which transfer solution are suggesting to use?

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Official Employee

Re: Transfer call from desk phone to Softphone

That would be the Consultative transfer.

I apologize, I realized the link in the previous post did not work. Here is that link, https://business.comcast.com/help-and-support/voiceedge/transfer-calls-using-polycom-phones/

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