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This account cannot be managed in the Comcast Business App

I've been trying to log into my account in the Comcast Business App on my Samsung Galaxy S8 for some time now. When I enter my email address in the user ID box, it fires up a web browser, and when I enter my login info in the browser's logon page, it processes for a while, then takes me back to the app. The app then tells me 'we're sorry, this account cannot be managed in the Comcast Business App'.

 

I tried uninstalling the app earlier and reinstalling it. Same problem. 

 

If this is because my account is a technical admin as well as a user account, fine, but I need to be able to make phone calls from my Samsung and have them show up as coming from my office phone, and I can't do that without the app so far as I know.

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Official Employee

Re: This account cannot be managed in the Comcast Business App

Thanks for taking the time to reach out to us through our business forums and I am so very sorry for the delay in our response. I know how important the app and its features are to your business and I would love to ensure that we get to the bottom of this with you. Can you please reach out through private message with your first and last name, full-service address and account number or phone number? 

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New Member

Re: This account cannot be managed in the Comcast Business App

Hello Michelle, 

 

I am having the same problem ..that "this account cannot be managed in the Comcast Business..."  How would I sent direct message to get assistance?

This will help me work from home during these challenging times.  Thanks!

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Official Employee

Re: This account cannot be managed in the Comcast Business App

Hi there, I am sorry to see that you are having an issue with the business app as well and we are so sorry for the delayed response. Can you please send us a private message with your name, the full address, and the account number? 

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Contributor

Re: This account cannot be managed in the Comcast Business App

I have seen that this can happen if your user account has not been assigned to an extension. Though your name may appear on the extension, this can be manually entered. Once the user account is actually assigned to the extension through the Manager Dashboard, this probelm goes away.

 

Hope this helps.

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