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Softphone

We are attempting to utilize the softphones for our business as we allow employees to work from home. Some of our users cannot answer the phone when the call comes thru on their computer. They hit the answer button, nothing happens, and then the call goes to voicemail. How do we remedy this?

 

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Official Employee

Re: Softphone

Hi! Thanks for reaching out and for your patience. We thank you for spending your time today to reach out to Comcast for help with the voice service concern. We definitely want to get this fixed as quickly as possible so your employees can work from the home more efficiently. I work from home myself, so I understand the inconvenience that this can cause your business! I will do everything I can to provide a solution as quickly as possible.

 

You have reached the right place! Over social media, we are diligent in resolving all customer issues. It is known that there may be a delay between responses. However, the benefit and great thing about reaching out to us are you can always pick up where we left off at any time of the day!

 

To get started, would you mind providing me with your first/last name, address, and account number? This can easily be accessed by logging into our business website through this link https://comca.st/2Suk942. You will find your account number listed on the my account tab once you get logged in.

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New Member

Re: Softphone

8993211780368770 is our account number. My name is Adam Perzanowski. 225 Franciscan Square Ste. C Steubenville, OH 43952

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New Member

Re: Softphone

Our business voiceedge account number is 965186604

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