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New Member

Softphone distinctive ring

I have users working from home using the softphone.  They need to be able to distinguish between calls directly to them and calls that are going to the hunt group they are part of.  I setup distinctive ring and that works great if you have a regular phone.  But my users are at home with a softphone.  Any advice?

3 REPLIES 3
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Official Employee

Re: Softphone distinctive ring

Thanks so much for taking the time to reach out to us regarding your softphone concerns. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do all that we can to assist. I would like to review the account so that I can provide you with the best possible direction on this feature. Can you please reach out through private message with your first and last name, business service address and account number or phone number? 

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New Contributor

Re: Softphone distinctive ring

This canned response isn't really helpful to the rest of the community. I hope that if and when there is a solution you can share it. Also, knowing that there is no solution is sometimes equally helpful. I would think that he point of having a community is sharing information. A lot of us come here looking for solutions to problems we share.

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Official Employee

Re: Softphone distinctive ring

Thank you so much for providing your feedback and if you are having this issue, can you send us a private message with your name and the full address so we can work to get this taken care of for you? 

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