Business VoiceEdge ®
A cloud-based, virtual PBX service loaded with calling features
People in operations center talking on Landline phone. Operators in the office.
Highlighted
New Member

Softphone Fails to Activate

Any run into this problem. I just activated my 3rd site on BVE. At this location I can't get the softphone sign-in to work at all. It works just fine at the other locations. First error message I get after clicking sign in is enabling account and then enable account failed. I can provide screenshots if needed.

0 Kudos
Reply
1 REPLY 1
Highlighted
Member

Re: Softphone Fails to Activate

The 2 most common issues I see getting Softphone to work is either the service is not provisioned or set up correctly, or there is a problem with Username or Password. From your description, you are not even getting to the login screen, so I am guessing there is a problem with the set up. I would contact or normal VoiceEdge support line at 877-761-7401 and have them check all the setup related to Softphone for the line or lines involved. I hope this helps.
0 Kudos
Reply