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Secondary hunt group priority and DND call foward enabled and remote console

Call flow:

Call comes into main phone number to Primary hunt group (9000). Call goes unanswered after 10 seconds and rolls to the Secondary hunt group (9001). Our Secondary hunt group has 7 people. However due to the "work at home" policy all secondary hunt users in the group set to be forwarded when DND is enabled. The Secondary hunt group is set to Simultaneous.

 

I don't think it's suppose to be setup this way. Is there a better way? Call wait times for support are at 1.5 hours.

 

Does it call all 7 when forwarded? If not how is the priority set, who does it ring first?

 

Thanks in advance.

 

 

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Official Employee

Re: Secondary hunt group priority and DND call foward enabled and remote console

Thanks so much for taking the time to reach out to us through our business forums regarding your secondary hunt group. I am so very sorry for the delay in our response and your long wait time over the phone. You can actually full control and view your hunt group feature online through our website. This link will help walk you through how to view and make changes to this feature. https://comca.st/33tbO4o If you have any further questions or concerns regarding this feature please don't hesitate to reach out to us through private message with your first and last name, full service address and account number or phone number? 

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