I am having the same issue.
Hey there, thanks for letting us know about your issues with your user on business voice edge.
I got your private message and will follow up with you there!
Thanks for taking the time to reach out to us and let us know that you are having the issue with one of your users. I know how frustrating and impactful this can be to your business and I would love to get to the bottom of this. Can you please reach out through private message with your first and last name, full service address and account number or phone number?