I would like to change the soft keys on the Polycom VVX 311 that was just installed at my office today. The default admin password does not work when I log in to the phone's IP address on my web browser. How should I go about resolving this?
Hi there! Thank you for reaching out for help with programming the soft keys on the Polycom phone. I am sorry to learn that the default admin password does not work when you log in to the phone’s ip address on your web browser. I can understand how this can cause an inconvenience since you just had this installed today. Let’s get that fixed. Here is also a link that may help. https://support.8x8.com/us/equipment-devices/phones/polycom/Configuring_or_Rearranging_Soft_Keys_for... To further assist, would you mind sending a private message with your first/last name, address, and the last four digits of your account number? -Gabriel