We have noticed an issue with the Polycom 311 phone only ringing once then straight to voicemail ONLY if the Be Anywhere cell phone is switched off.
So, when the cell phone of the extension, say 110, is turned OFF, the Polycom 311 phone will ring 1 time then go to voicemail. If the cell phone is switched ON, the Polycom 311 phone and the cell phone will ring normally.
I have read that the simultaneous ring and be anywhere app can be an issue. Would this cause the problem?
Quality Digital Office Solutions
Hi! Thanks for reaching out. I can certainly help with the phone service concern. Would you mind sending a private message with the last four digits of your account number so I can help?