Business VoiceEdge ®
A cloud-based, virtual PBX service loaded with calling features
People in operations center talking on Landline phone. Operators in the office.
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New Member

Phones not ringing

We have business voiceedge with one hunt group that should ring three phones at the same time when someone calls into the main line, but none of them ring.  Calls go to our voicemail, but the phones don't make a sound.  We have a very simple setup.  I've messed with every setting on the phone and the online portal.  Changing the hunt group settings has not fixed the problem.

 

Unbelievably, all local comcast service support locations are closed.

 

Help.

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New Member

Re: Phones not ringing

Call 877-761-7401

You will need your account number.  I think they are open late too.

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Official Employee

Re: Phones not ringing

Thanks so much for taking the time to reach out to us regarding your hunt group settings. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do all that we can to assist. I can certainly understand how important this feature is to your business and I would love to assist in getting this feature working correctly again, and stop those calls from going direct to voicemail. Can you please reach out through private message with your first and last name, business service address and account number or phone number?

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