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New Member

Phone display shows Voicemail, but account shows empty

Can someone tell me why desk phones show that there's a Voicemail waiting when the online account is empty. I was told that that the phones wouldn't show any available voicemail alerts (either onscreen or red indicator light) if they're deleted from the account. Please provide more information as I cannot find it on this site.

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Official Employee

Re: Phone display shows Voicemail, but account shows empty

Hi there, I am so sorry to see that you are having issues with the phone displaying a voicemail with the account being empty. I can understand how frustrating this is for you and you have reached an amazing team to help. Can you please send us a private message with your name, the full address, and the phone or account number? 

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New Member

Re: Phone display shows Voicemail, but account shows empty

Please provide the process of sending a private message as I couldn't find one earlier.

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Official Employee

Re: Phone display shows Voicemail, but account shows empty

Good morning, that is a great question and we are sorry that you were having a hard time sending a private message, but you can follow these steps. 

  1. Sign in to the community.
  2. Click the message count or envelope icon to go to your Private Messages Inbox.
  3. Click New Message.
  4. Enter the recipient's name in the Send to.
  5. Enter the subject for the message in the Message Subject.
  6. Type the reply in the Message Body.
  7. Click Send Message.
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