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Personal Directory in BVE Portal does not Sync with Phone?

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jandrews_TGRWA
New Contributor

Personal Directory in BVE Portal does not Sync with Phone?

I spent some time on my BVE portal to add some contacts to my personal directory.  It seems that these contacts do not sync with my phone.  Is thi show this works?  If so, what use is teh personal directory?

Official Employee

Re: Personal Directory in BVE Portal does not Sync with Phone?

Hi jandrews_TGRWA! What is the phone system that you are using? 

jandrews_TGRWA
New Contributor

Re: Personal Directory in BVE Portal does not Sync with Phone?

Polycom VVX311HD

Heather1898
New Member

Re: Personal Directory in BVE Portal does not Sync with Phone?

I've spent some time trying to figure out how the directory set up connects to the phones and have had no luck. It appears whatever is input on the computer is only used through the computer. It would be nice it sync to the actual phone for easy set up. I have VVX410/411

Community Manager
Community Manager

Re: Personal Directory in BVE Portal does not Sync with Phone?

Hi there, thanks so much for taking the time to reach out to us about your personal directory in BVE Portal. You have reached the right team in order to help get this resolved for you.  Can you please send a private message with your name and the full address?  -Anisa