You are NOT allowed to be making changes to your phones ADMIN section. These are Comcast provided phones and Comcast is managing them. So, we prefer not to have our customers risk making a change that might cause your phone not to function properly.
It's in your best interest to let Comcast manage it as it's a "managed solution" to begin with.
Me personally have a HUGE issue with this. I wish I knew this was not an option even though the Sales team told me I would have control similar to other providers that I have used (RingCentral). I will be removing Voice Edge after our contract is up as I feel I was misinformed and now I have no control on my own system. "They manage it" meaning you need to call them and wait on the phone to do the simplest tasks.
Disappointed in this system entirely would not recommend this system to any friend or competitor.
Hi clubin and welcome to the business forums.
Thanks for your feedback. We do take your concerns seriously and I will make sure to forward this for review. Please let me know if you need anything.