Hi bthompson and welcome to the business forums.
I would like to assist with your phone inquiry. What type of phone services do you have with us? Do you by chance have our analog SMB services or Business Voice Edge?
bthompson, I'll review your services and see what we can do.
Please private message me your full name, the name of the business, the full service address and the phone number associated with the account.
Here's a tip... Many times the paging via the Polycom phones are NOT loud enough. You can call into Care at 877 761 7401 and request to have the "volumne tags" added to the paging. It's going to make a difference in the volumne level.