Previously, I was able to set whether outbound calls came from a users direct line or the company's main line. For some reason, I cannot find this setting anywhere on my portal. Users that were previously configured to dial out from their direct line are still set that way, but I want to provide this feature to one additional user. Am I still able to set this? If so, how?
Hi there, thanks so much for taking the time to reach out to the Digital Care Team here through the forums! I am so sorry to see that you are having issues with your outgoing caller ID. You have reached the right team to help get this taken care of. Can you please send us a private message with your name, the full address, and phone/account number?