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Visitor

One phone going straight to voicemail

One of our phones is going straight to voicemail, I've checked the user's settings on the website (no call forwarding is turned on), I've made sure DND isn't on (phone and user's setting on website), I've tried *73 & *79 but internal calls to that extension are still going directly to voicemail.,She can call other extensions though. I orginally deactivated then reactivated the user's account when we hired a new person to take over the empty desk so not sure if that changes anything.

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Official Employee

Re: One phone going straight to voicemail

Thanks so much for taking the time to reach out to us through our business forums. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do all that we can to assist. I can truly understand how those missed calls can impact your businesss and I would love to get to the bottom of the calls going directly to voicemail. Can you please reach out through private message with your first and last name, business service address and account number or phone number? 

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New Member

Re: One phone going straight to voicemail

how do i stop this from happening?

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Official Employee

Re: One phone going straight to voicemail

I would love to find out why the calls are going direct to voicemail. I do need to access the account to research the phone lines. Would you mind reaching out through private message with the requested account information so that we can get started for you? 

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Visitor

Re: One phone going straight to voicemail

I've tried *73 & *91, we've looked on the user's account and in all the phone settings and it's still going directly to VM. Should I just delete the user and make a new one?

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