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Visitor

One phone goes straight to voicemail

Hello!

We have a phone that will go straight to voicemail without ringing through. I've tried turning things off with *73, *79, *93 and *91. It still goes straight through. I've checked the settings, it's supposed to ring 3 times before going to voicemail/ forward to their cell phone. I'm not sure what else to do with this. It was working before just fine.

 

Please help!

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Official Employee

Re: One phone goes straight to voicemail

Hi there, thanks so much for taking the time to reach out to the Digital Care Team here through the forums and I am sorry to see that you are having issues with your voicemail service. You have reached the right team to help, can you please send a private message with your name, the phone or account number, and the full address to the account? 

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