Business VoiceEdge ®
A cloud-based, virtual PBX service loaded with calling features
People in operations center talking on Landline phone. Operators in the office.
Camaroz28
New Member

New business voiceedge portal is complete garbage

The new business voiceedge portal is complete garbage. Much harder to navigate and the loading time is much longer than before. Who else isn't happy with the change? 

5 REPLIES 5
Official Employee

Re: New business voiceedge portal is complete garbage

 

Hi! Thank you for reaching out and explaining your recent experience with our business voice edge portal. This is not the type of experience we want for you to have. Your satisfaction is our priority. I will make sure to pass along your feedback for further review, which will also help us make the corrections necessary to prevent these kind of unfavorable experiences in the future. If you have any additional questions or concerns, please feel free to reach out. We are here to help 24/7! -Gabriel

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StephenIT
New Member

Re: New business voiceedge portal is complete garbage

I can't even get into it. I am stuck in some kind of log in loop. I am not happy.

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Community Manager
Community Manager

Re: New business voiceedge portal is complete garbage

Hi there, I am so sorry to see that we have made you feel this way about the portal as this is not what we strive for. What device are you using? -Anisa 

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365DTM
Occasional Visitor

Re: New business voiceedge portal is complete garbage

It is really difficult to find the correct log in page. I was being logged out because of "too many redirects". Once I was able to log in I bookmarked that page. Now I dont get pushed out and have to clear my cookies everytime I log in. 

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Official Employee

Re: New business voiceedge portal is complete garbage

I'm really sorry to hear that the app has been finicky to deal with but we always really appreciate you reaching out to let us know of issues; your input is vital to our app developers so we can get trouble like this taken care of. If you go to the App Store, there's an email address listed where you can send feedback directly: CBMA_Feedback@comcast.com. I saw that you had also posted about issues with the iOS on your colleagues' devices and have responded to that forum thread too. 

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