We have been switched over to the new portal for VoiceEdge recently and now all the users need to register their Comcast Business mobile app before they can use BeAnywhere. Is there any documentation on how to do it? I've been told more than one way to do it but I've seen different result using each way. What is the proper way to do this please?
Thanks for taking the time to reach out to us through our business forums. The mobile app is available for iOS, Android and Windows 8. You can set up notifications for when your bill is ready. Monitor and change your phone service and settings. Such as your account features and information including Call History, Voicemail Inbox, Be Anywhere, Privacy, and Call Forwarding. There's a ton of great self-help stuff on that app actually. You can troubleshoot your services, request help, set up one-time automatic post-dated payments and, manage your plan. You can access more information on our business app through this link https://comca.st/34QjbBJ. It's a great addition to our business services, as well as the guaranteed speed levels and the great support from our business teams. If you have any further questions or concerns please don't hesitate to reach out to us here at any time.
Thank you for the information but you did not answer question at all. We have been using the app and BeAnywhere before the portal switched over and now we just have mixed result on what's the proper and best way to register our users to the new portal so they can use BeAnywhere.
Thanks for taking the time to reach back out to us. Possibly I am confused by what you are attempting to get to the bottom of. You would just need to add an additional login through the business site so that they can login and use the be anywhere feature through the app. Do they not have logins set up? Were the steps not helpful that I supplied through the link to set up additional users?