Business VoiceEdge ®
A cloud-based, virtual PBX service loaded with calling features
People in operations center talking on Landline phone. Operators in the office.
Contributor

New VoiceEdge App Keeps Ringing

Version 1.31.0 of the app keeps ringing whether I've picked the call up on my desk phone or through the Windows application. If I answer the call through my desk phone, I can dismiss the call in the app to make it stop ringing, but if I answer the call in the Windows app, it will keep ringing throughout the call and there seems no way to make it stop once the call is completed. Actually, there is one way to stop it from ringing: Quit the app.

 

Am I missing a setting?

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Official Employee

Re: New VoiceEdge App Keeps Ringing

Oh goodness, that sounds frustrating! It sounds as though the Windows app isn't registering that you've picked up the line, even if you do so within the app, right? Have you already attempted an uninstall/reinstall of the app? 

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Contributor

Re: New VoiceEdge App Keeps Ringing

After it ran an update, today, it seems to be working fine.

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Official Employee

Re: New VoiceEdge App Keeps Ringing

Excellent! I'm really glad that it was an easy fix 🙂 If you have any other questions or concerns, please let us know! We're always glad to help! 

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Visitor

Re: New VoiceEdge App Keeps Ringing

I am having this identical issue, where when the user answers the line they can hear the person but the app is still ringing constantly, I have removed and reinstalled and it is running 1.35.0 and this happened again even after the remove/reinstall, any ideas?

 

Thanks!

Jonathan

 

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Official Employee

Re: New VoiceEdge App Keeps Ringing

@JohnBLong2 We did receive your private message and will be reaching out there shortly to ensure that we get the concerns addressed. I appreciate all of your time and patience and look forward to assisting you further shortly. 

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