Business VoiceEdge ®
A cloud-based, virtual PBX service loaded with calling features
People in operations center talking on Landline phone. Operators in the office.
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New Member

New Soft Phone app for VoiceEdge

Is anyone else having an issue with the new soft phone app where you don't hear anything (outbound dialing tones, number prompts, ring, etc.) until the call connects? We have an office of under 10 people and we're all experiencing the same issue. Very strange.

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Official Employee

Re: New Soft Phone app for VoiceEdge

That's not something I've heard of but I'm happy to work on getting to the bottom of it! Have you guys already tried the ol' uninstall/reinstall? 

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New Member

Re: New Soft Phone app for VoiceEdge

Yep, we did. I did end up calling the support line so from what I understand a ticket has been created but not for us specifically since it appears to be a larger issue than just us. Thanks!

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Official Employee

Re: New Soft Phone app for VoiceEdge

I'm glad that our teammates on the phones were able to create a ticket and link it to other issue! If you'd like for us to keep an eye on it, you can always click on my handle (Comcast_Gina) and send a private message with your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and the ticket number. 

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