Business VoiceEdge ®
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New Member

Music On Hold - New Limit?

Is there a new time limit on the MUSIC ON HOLD feature of Comcast BVE?  My custom audio loops are about 10 minutes and less than 5MB and I have used them for months, until now.  Any help out there?

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Official Employee

Re: Music On Hold - New Limit?

Hello, I will be more than happy to look into your hold feature for you. Are you able to send a private message so I can take a closer look at your account? 

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New Member

Re: Music On Hold - New Limit?

still having issues

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Community Manager
Community Manager

Re: Music On Hold - New Limit?

Hey there! Thank you for reaching out about the Music on Hold settings. I am sorry to learn that you are still experiencing issues, as I understand the importance of paying for service and to be able to utilize all of the great features in return. After further research, I have discovered that audio files cannot exceed 2 minutes in length. I have included a link in the following for more details. Please let me know if it helps. https://business.comcast.com/help-and-support/voice/business-voice-mobility-feature-music-on-hold/ -Gabriel

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New Member

Re: Music On Hold - New Limit?

We too need a longer time limit, 2 minutes is too restrictive. Is there a way for us to request a program enhancement? Our file size is less than 4 MB, but the length of our message loop is longer than 2 minutes. maybe just restrict the file size and not the length of time.

 

Thanks

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Official Employee

Re: Music On Hold - New Limit?

Hi there, thank you so much for taking the time to reach out to the Digital Care Team here through the forums. I know how frustrating this is for you and at this time,  there is not a way to exceed the limit. We will make sure that we provide your feedback. 

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