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New Contributor

Moving User Between Locations

I have a user who is moving from one city to another. What are the steps for moving that user from one office account to another?

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Official Employee

Re: Moving User Between Locations

Hey there MWatsonANB! Thank you so much for reaching out about this! We'll need to get an overview of the logistics and the information, so please click on my handle (Comcast_Gina) and send a private message with your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and the following details so we can work on this:

  • the user's ID and Business Voice Edge seat number
  • new location address and account number (if applicable)
  • any special instructions that need to be considered for the user (ie: Receptionist Console, additional voicemail boxes, etc)
  • the best email address and phone number to use as a contact method for you

We'll meet you with that information in private message and get to work on this for you Smiley Happy I appreciate you reaching out to us!

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