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Visitor

Midway through call, person on other end cannot hear us speaking

At least 6 people have reported to me that midway through a phonecall, the person on the other end of the line can no longer hear us speaking on the phone.  Sometimes this issue is corrected when we hang up and try calling back, but it's extrememly frustrating (and embarassing) when we're on the phone with a client.  Please help.

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Official Employee

Re: Midway through call, person on other end cannot hear us speaking

Thanks so much for taking the time to reach out to us through our business forums. I truly understand how impactful any issues with the phone services can be to your business. I have been through my share of phone issues myself and not being able to hear that other party is truly a frustrating issue. I would love to get to the bottom of this with you. Can you please reach out through private message with your first and last name, full service address and account number or phone number? 

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New Member

Re: Midway through call, person on other end cannot hear us speaking

I have called Comcast a handful of times about this and each time I am told it doesn't happen that there must be something wrong with the new phone or the line to the desk. No one has an answer but yet they are happy to offer someone to come out for a charge.


@SPA3190 wrote:

At least 6 people have reported to me that midway through a phonecall, the person on the other end of the line can no longer hear us speaking on the phone.  Sometimes this issue is corrected when we hang up and try calling back, but it's extrememly frustrating (and embarassing) when we're on the phone with a client.  Please help.


 

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Official Employee

Re: Midway through call, person on other end cannot hear us speaking

Hello, thank you for taking the time to share this experience. I am sorry you are having call quality issues like this. This is not the service we strive to provide, and I will take the right actions to help with your phone service. Are you able to send a private message so I can assist you further? If you can include your first and last name, your full-service address, and your account number. (or phone number) I can locate your account. Do you use the Comcast Business app? From the app, if you select the three lines in the left corner and go to Account Details, you can view your account number.

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