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Occasional Visitor

License Key Management - To proceed, a ComcastSoftPhone license key is required.

I ran into this issue setting up a client's phone. There is already a key in the field, but it doesn't work. I don't understand why however, since it is a new user and to my knowledge, no one else is using or associated with the phone.

 

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New Member

Re: License Key Management - To proceed, a ComcastSoftPhone license key is required.

I am having the same issue trying to set up the softphone this morning. Please fix, Comcast.

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Official Employee

Re: License Key Management - To proceed, a ComcastSoftPhone license key is required.

Thanks for taking the time to reach out to us through our business forums. I know how impactful and frustrating any phone service issues can be. I do apologize for the delay in our response and I would love to further assist you with the softphone issue. Can you please reach out through private message with your first and last name, full service address and account number or phone number? 

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Official Employee

Re: License Key Management - To proceed, a ComcastSoftPhone license key is required.

I am so very sorry to hear that you are also having an issue with setting up the softphone services. I do apologize for the delay in our response. I would love to assist you. Can you please reach out through private message with your first and last name, full service address and account number or phone number? 

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