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FCRHRA_Tech
New Member

Is there a way to give callers multiple transfer options in voicemail?

Hello,

I was wondering if it's possible to give callers more than one option to press while in a user's voicemail. Such as say a user in a department is on vacation and would like callers to dial a different user in their department to assist the caller, without having the caller needing to hang up and dial in again. Something like "Press 1 to speak to <other user> at extension ### or Press 0 for the operator to redirect your call". Is that possible or is there only one option available? We use Polycom VVX310's. Thank you! Larry

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Official Employee

Re: Is there a way to give callers multiple transfer options in voicemail?

FCRHRA_Tech, awesome question! Thanks for taking the time to chat on our forums! We do have what you're asking about and it's called Auto Attendant, a feature for our business voice edge customers. Check this out: 

 

https://business.comcast.com/help-and-support/voiceedge/manage-automated-attendants/

 

Ken

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FCRHRA_Tech
New Member

Re: Is there a way to give callers multiple transfer options in voicemail?

Hi Ken,

I'm referring to when outside callers get in a user extension's voicemail, is there anyway to give the person calling any other transfer options than just dialing zero?  I don't see other options in user voicemail options, other than an option to transfer to a specified extension upon dialing 0. I am familiar with auto-attendant.

Thank you!

 

Larry

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Official Employee

Re: Is there a way to give callers multiple transfer options in voicemail?

Hey Larry.

Once a caller is routed to a specific voicemail box, there aren't available options to rout the call outside of that message.

You do mean once the caller hits the voicemail, correct?

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FCRHRA_Tech
New Member

Re: Is there a way to give callers multiple transfer options in voicemail?

Hi Michael,

Yes, as far as I can see in the voice admin portal there's only the option for a caller to press 0 during the greeting or after leaving a message.  We're just trying to figure out the easiest way to allow a caller to not have to hang up and dial in again, if they misdialed or want to speak to someone else in a department. I wanted to go a step further and give the callers two options, one for working hours and one for after working hours.  Such as pressing 0 during working hours to get to the operator to redirect the call and pressing another number after working hours would take them back to the main menu so they could redirect the call themselves.

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Official Employee

Re: Is there a way to give callers multiple transfer options in voicemail?

I understand.

 

We don't offer any additional routing features once the callers hit the voicemail box or, made their selection from the auto attendant. To learn how to manage time and holiday schedules for Business VoiceEdge, visit https://business.comcast.com/help-and-support/voiceedge/manage-time-and-holiday-schedules/

If you'd like me to take a further look at your configuration or have any additional questions, please send me a private message with your full name, address and, the primary phone number listed on your Comcast Business account for assistance. 

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