Business VoiceEdge ®
A cloud-based, virtual PBX service loaded with calling features
People in operations center talking on Landline phone. Operators in the office.
bdmoyer
New Member

Incoming calls bypassing AutoAttendant and going directly to a Hunt Group

All incoming calls are bypassing the AutoAttendant and going directly to a Hunt Group.  How can we fix that?

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Community Manager
Community Manager

Re: Incoming calls bypassing AutoAttendant and going directly to a Hunt Group

Uh oh! The first thing to check is that the Hunt Group and Auto Attendant settings are what you need them to be (these links give an overview for those: Manage Hunt Group settings online and Manage your Automated Attendant settings for Business VoiceEdge). If those look to be correct, please click on our handle (ComcastBiz_Support) and send a private message with your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the main phone or account number, and any additional pertinent details so we can help. 

 

-Gina

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