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Visitor

Incoming Call Transfer - Retain Caller ID

Need to know the process in which our reception should forward phone calls recieved calls to properly retain caller ID. 

 

Right now, when she forwards a call, the persona picking up the call seeing that it is coming from our receptionist - the caller ID is not passing through.

 

 

Thanks,

Justin. 

3 REPLIES 3
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Official Employee

Re: Incoming Call Transfer - Retain Caller ID

Thanks for taking the time for reaching out through our business forums. I am happy to assist with the caller id concerns. Can you please reach out through private message with your first and last name, the service address and the account number or phone number.

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New Member

Re: Incoming Call Transfer - Retain Caller ID

Hi Michelle, 

 

I have the same question. We have more than one individual who transfers answered phone calls, and we need to have the caller ID retained during, and after the transfer. Right now it appears the call is coming from our own staff. It can be very confusing on a busy day. Can you help with this? I am unable to find any setting for this in VE management. 

 

Thank you. 

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Community Manager
Community Manager

Re: Incoming Call Transfer - Retain Caller ID

Hi there, we are so sorry to see that you are having the same issue and you have reached the right team to help get this taken care of. Can you please private message your name, the full address, and phone/account number? 

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