I am not sure what the problem is but I have a csv file with names in 1 column and phone #s in the 2nd column. If I login to my softphone and go to Contacts > Import then browse to the file I get a message that says: "Import Successful! 0 Contacts imported from: C:\myfile"
I can certainly understand your frustration and I know how important it is to get these contacts imported. I am so sorry for the delay in our response and I would love to assist you. Can you please reach out through private message with your first and last name, full service address and account number or phone number?