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New Member

I'm getting an error message when I try to create a new hunt group.

I'm getting an error message when I try to create a new hunt group in our newly-"upgraded" phone system.

 

The "customer service" number at 800.391.3000 has an auto attendant that will not allow me to speak to someone to get help.

 

This is beyond frustrating. I'm ready to cancel my services with Comcast.

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Official Employee

Re: I'm getting an error message when I try to create a new hunt group.

Hello, I hope overall your day has been a good one. I am sorry that you are having trouble creating a new hunt group. I know this is not how it's supposed to work and this experience is unexpected: { I am not sure why you could not connect with us on the call but I can take the right actions to help. Are you able to send a private message so I can do my part to take care of this? If you could include your name, service address, and account number this will help us get started. 

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New Member

Re: I'm getting an error message when I try to create a new hunt group.

Hi Joseph

 

Other than my dealings with Comcast, my day was fine, thank you.

 

I could not connect with anyone on the call, because there is no way to do so -- at least none that I could find on several attempts. There is not an option to speak to live person, and the auto-attendant options did not include anything like the issues I am having. Beyond frustrating. Absurd, honestly. If my businesses treated customers the way my experience has been with Comcast through these "upgrades", I would expect to have no customers at all in a short time.

 

I have "upgraded" two separate businesses that I own, and aside from my direct interaction with the installer that came to one of the businesses, every aspect of it has been nothing but frustrating. No information provided, services not operating as promised; a seemingly unending process of discovering that things are not as they were represented, and that I need to configure the entire system without either having been I would need to do so, nor being provided or directed toward the resources to do so. Trying to get some help or "customer service" has been a joke -- and not a good or funny one. Attempting to solve the issues on my own has been an immensely time consuming experience of stumbling around in the dark trying to perform tasks for which I have neither the tools nor knowledge; and worse, I don't even know what the issues are, because they are being discovered along the way, as we realize from customers that they are not reaching us, or their calls are being grabbed by voicemail systems we have not set up, or any number of things.

 

This forum is a perfect example; you asked me to send you a private message, and I can find no instruction on how to do so. Maybe I'm just not smart enough to be a Comcast customer?

 

I am not a happy customer.

 

 

 

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Official Employee

Re: I'm getting an error message when I try to create a new hunt group.

I understand how frustrating this has been for you and we are truly sorry to see that you feel this way and we have not yet created a good experience. You have reached the right team to help with your hunt group concerns. Can you please send us a private message with your name, the full address, and the phone/account number? 

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New Member

Re: I'm getting an error message when I try to create a new hunt group.

can you please tell me how to send a private message?

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Official Employee

Re: I'm getting an error message when I try to create a new hunt group.

Absolutely. Thank you for your patience! To send us a private message, simply click on my handle Comcast_Gabe.

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New Member

Re: I'm getting an error message when I try to create a new hunt group.

Hi Gabe

 

I sent a private message to you as you asked. It has been quite some time now, with no reply.

 

Looks like another day for us of missed customer calls.

 

I'll try again tomorrow.

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