We are troubleshooting a problem where nearly every morning all our VoiceEdge phones say "URL Calling is disabled". Rebooting the Edgewater router usually fixes the problem after 5-10 minutes but we need a better solution.
A Comcast engineer I spoke with suggested that our network switch connecting all our phones may be the problem (the Edgewater was replaced recently). He suggested disconnecting the switch and see if the problem goes away: impractical, since that brings all our phones down and the problem doesn't happen every day.
But we are planning to replace the switch. My question is: is there a document or knowledgebase article somewhere that explains how I have to configure this brand new, out-of-the-box switch to support our phones?
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Hi Scott127 and welcome to the business forums.
Sorry to hear about your reoccurring issues with the Voice Edge services. I don't have an official document on how to configure your new switch, however, I can tell you that you'll need to open the UDP port range to avoid any issues with the services. Please let me know if you need anything.
Thanks but I'm not sure that applies to my situation. The switch hosting our phones is not connected to our data network in any way and is used exclusively for phones. If I still need to open up UDP ports on it, which ones please?