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Got two of a user on the portal and neither has the right phone assignment

We just had a user start with our company again after about a year away. When we tried to set her up on the Business Portal so she could use the Comcast app on her phone to make calls and use Be Anywhere, a user was created there and marked Pending. She got the email, tried to sign on, and was told 'this account cannot be managed in the Comcast Business App' and asked to go online.

 

There are now two of her in the Business Portal. One of them is still marked Pending.

 

I cannot assign either of them her actual Comcast phone number through the portal. When I click on her name it informs me that I have to go to the Business Voice Edge Dashboard and I don' t know how to get her linked there. Can I get some assistance linking her account and removing the wrong one?

 

Thanks.

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Official Employee

Re: Got two of a user on the portal and neither has the right phone assignment

Thanks so much for taking the time to reach out to us regarding your username concerns. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do all that we can to assist. I know how important it is to ensure that you and all of your staff have the correct access to the be anywhere feature and the services available online. I would love to get to the bottom of the login issues, Can you please reach out through private message with your first and last name, business service address and account number or phone number?

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