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Dial-by-name, same user with 2 extensions

I have a user with two assigned phone extensions, same caller ID firstname-lastname for both extensions.  What happens when an outside caller tries to dial-by-name in our directory?  Does it go to the first line found matching the full name?  Does it offer the caller a choice of extensions?  Thanks.

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Official Employee

Re: Dial-by-name, same user with 2 extensions


Hi Scott127 and welcome to the business forums.


Thanks for reaching out about your Business Voice Edge services. When you are receiving an inbound call, you would hear the recording " for [Name] press 1, for [Name] press 2." If they are the exact same name, I would recommend changing that within the BVE portal as the caller would not know the difference.


Please let me know if you need anything.


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