I have an extension that's just a voicemail box, it's not associated with a physical telephone. I use it to catch marketing calls and that sort of thing, but it does get valid messages from time to time. I use the transcription feature to get those messages via email and go from there, so there's no need for me to ever listen to any of the messages. I'm at about 50% mailbox usage, so I need to clean the old messages out.
Using the portal, I was confused by the fact that after I deleted ~150 messages in 10 message blocks, even after getting to zero, my usage bar still showed about 50%. It appears that after deleting, I then have to go to the deleted messages and delete them AGAIN by selecting "delete forever"? Any faster way to do this?
Hi sevenshoes and welcome to the support forums.
I would like to look into your voicemail and review your remaining messages. Please private message me your account number, the name of your business and the number associated with the voicemail box.
My voicemail behaves the same. We actually have to delete them, then log on to the web portal, and then delete them from the "deleted messages" folder to free up space. Such crap. Messages in the "deleted messages" folder should NOT count against our mailbox quota.
I understand why it would be frustrating to have to delete twice. The option to delete forever is meant as a safeguard. I appreciate your feedback and will pass it on; we are always looking to improve our services and make the experience you have with us a great one.
I figured out a better solution to this. Go Voicemail > Advanced and select the option:
Do not store voicemail on server, send a copy of the voicemail to email address
This turns of the the voice-to-text transcription in the email, but you still get the audio file of the recording.
Thank you for reaching out to us about your voicemail. Glad that you found a better solution that works for you. Did you have any other questions I can address for you?