Business VoiceEdge ®
A cloud-based, virtual PBX service loaded with calling features
People in operations center talking on Landline phone. Operators in the office.
JacquiAWP
Contributor

Customer Portal not Available

Is there an issue with the customer portal - I've been trying to get in for a few hours & it's telling me it is unavailable & to try again in a few minutes

 

0 Kudos
Reply
4 REPLIES 4
efreitag_hs
New Contributor

Re: Customer Portal not Available

Same here today.

 

I've also been on hold with the support phone line for over an hour ...

 

our phones are down, and I can't reach any of the support resources.

0 Kudos
Reply
efreitag_hs
New Contributor

Re: Customer Portal not Available

Phones are up at the moment and the portal came back online at 10:35am pacific time.

 

Still on hold for support (now at 85 minutes on hold).

0 Kudos
Reply
efreitag_hs
New Contributor

Re: Customer Portal not Available

Support finally picked up after 90 minutes -- nationwide outage, no ETR, call back for more information in an hour, wants me to reset my modem, but I'm not too crazy about that idea since the phones are currently working.

0 Kudos
Reply
efreitag_hs
New Contributor

Re: Customer Portal not Available

I tried to follow up and get a reason for outage last night, was on hold for 20 minutes and got a message "we are closed due to technical problems" -- exact quote.

 

I tried again later and was on hold for 2 hours before I gave up.

 

Called this morning and got through in 3 minutes, talked to a technician who wasn't aware that there was a nationwide outage yesterday until I asked her to check.

 

She was unable to give me an RFO, and suggested I contacct billing on monday for a credit.

 

I will, but I'm pretty sure a one day credit won't make up for lost business yesterday. Saturday is one of our busiest days and customers have to call before coming in.

0 Kudos
Reply