I've got a brand new install of BVE with the Polycom 250 variant and I can't locate a way to list or search all the users in the company directory from the phone itself. There is a "Directory" soft key with an option for "Contact Directory" but there are no contacts listed. I expected to have a single/standardized list of contacts all employees can access which is managed by the primary manager. Any suggestions are appreciated.
Greetings, @Herald! I appreciate you taking the time to reach out to us here on the Business forums. I hope you are having an amazing day! We apologize to hear that you are having some issues with your contact when it comes to BVE. Have you downloaded the VoiceEdge Desktop App? This is where you would be able to log in to set up and manage your contacts. For more information, please have a look at the following links:
Thanks Mike. I'm actually looking to control the corporate Contacts for all the phones in the installation so that people can use that directory to find employees instead of printing lists of extensions next to all the phones.
Thanks for further clarifying your issue, Herald. We recommend reaching out to our enterprise representatives here: https://comca.st/38Kvh4M . You can also contact them at 877-337-9303.
They should be able to assist you with your directory issue. 🙂