The "Outgoing Account" - "SIP ACCOUNT" listed in my Softphone for outgoing calls does not match my account name/email address. I suspect it is the previous user for this extension.
Everything else is correct; display name, the email/username used for login, etc.
My permissions are set as a "Service Manager" but I cannot find any settings in the portal or in the Softphone settings that will allow me to change the outgoing SIP account. Is there any way to do this?
Thanks so much for taking the time to reach out to us regarding your online account issues. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do all that we can to assist. I can imagine how frustrating and confusing it is to login and show the incorrect information when you attempt to use the online portal for your phone line. I would love to ensure that we get this updated for you. Can you please reach out through private message with your first and last name, business service address and account number or phone number?