Business VoiceEdge ®
A cloud-based, virtual PBX service loaded with calling features
People in operations center talking on Landline phone. Operators in the office.
Highlighted
New Contributor

Comcast business phone service

I have a business account that includes cheap internet service and phone service. I was given a modem and assigned a phone number but I was never told what to do with it. Because I didn’t want it, I was strongarmed into adding it to contract TO SAVE MONEY. Since you won’t let me out of this contract, after promising I could switch to xfinity residential in NOV 2019, which never happened, AND I have the email from supervisor telling me all I need to do is contact YOU, and ask to switch, no problem. Well, that’s a lie.

I want to use the phone service since I’m made to pay for it. Also, I’m listed publicly online as a business with phone number you gave my account, at my address that doesn’t allow businesses to be run from address.

On every turn, Comcast business is clearly in business, but not for their customers.

I am going to use this phone. Help me. Don’t you think it would be a good idea? Maybe? No?

0 Kudos
Reply
1 REPLY 1
Highlighted
Official Employee

Re: Comcast business phone service

We'd be glad to help with the concerns you've mentioned. I checked and wasn't able to find any private messages from you but if you'd like assistance with the phone, residential account options, and current contract, please click on my handle (Comcast_Gina) and send a private message with your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and the pertinent details so we can help. 

0 Kudos
Reply