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New Member

Comcast - Get a new web designer PLEASE!!!

Sorry for the rant, but the business.comcast.com web portal has to be one of the most annoying portals I have used.  Every day when I go to log in there is some new ad that completely covers the page or I get prompted to sign up for service when I am trying to login.  This is beyond annoying.

 

Can you please fix this or make a login page for customers so we do not have to keep getting different annyoing ads every day.

6 REPLIES 6
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Official Employee

Re: Comcast - Get a new web designer PLEASE!!!

Thanks so much for taking the time to reach out to us your feedback regarding our website. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do all that we can to assist. Thanks so much for providing this great feedback. I would love to get this feedback forwarded for you. We appreciate the feedback and suggestions very much. Does this occur on our https://comca.st/2zDTRpj site address? 

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New Contributor

Re: Comcast - Get a new web designer PLEASE!!!

The portal is hella kludgey. switching between locations and accounts doesn't always work properly. It seems as if something is always cached and I have to make trebly sure I am on the correct locationa nd or account before making a change.

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Official Employee

Re: Comcast - Get a new web designer PLEASE!!!

Thank you so much for providing this valuable feedback. I will certainly pass along this feedback to help us in making the corrections necessary so our awesome Comcast Business customers such as yourself can have a more favorable experience moving forward. I can understand how many ads can get annoying. Have you tried a different browser to see if you experience the same issue?

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Occasional Visitor

Re: Comcast - Get a new web designer PLEASE!!!

Same here. Weird redirects and logouts CONSTANTLY. Love everything about the service, except for the portal. Have a bunch of connections that I manage and hate that my BVE bills kick me out to the Payment Center. Would like to be able to see and manage and pay for ALL aspects of our internet and phone in the same place. Again, service is rock solid and everyone I've interacted with from installers to support has been absolutely terrific. Portal is a huge drag.

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Official Employee

Re: Comcast - Get a new web designer PLEASE!!!

Hi there, thanks so much for taking the time to reach out to the Digital Care Team here through the forums and I am sorry to see that you are also having the same issue and can you send us a private message with your name, the full address, and the account number? 

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New Contributor

Re: Comcast - Get a new web designer PLEASE!!!

I actually had to use a different browser to get it to even work. Not sure about others, but my experience has been that it would not work properly in Microsft Edge. I have not tried it, yet, in the new Chromium Edge. I have had to use Firefox to get it to work.

 

Alos, I would LOVE to be able to submit and track trouble tickets via the portal instead of having to call in.