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New Member

Change softphone user ID email

One employee left and another is taking her place. Why is it so difficult to change the Softphone User ID email? I was able to change the name but not the email - please help. Cannot find answers on this site. I do have manager access

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New Contributor

Re: Change softphone user ID email

This is a great question. I've had to remove users and create new users then assign that new user to the extension using the Manager Dashboard. Suboptimal.

 

But here's the rub, if a user's email address changes because thier name changes, there seems to be no solution that provides for continuity. I shouldn't have to tear down the account and rebuild it for an email address change.

 

Comcast, what say you on this topic?

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Official Employee

Re: Change softphone user ID email

Hi there, thanks so much for bringing this to our attention and that is also a great question on if the name changes and unfortunately that is how the system is set up. We are always looking for ways to improve our services and I can bring this back so we can help improve this feature. 

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Community Manager
Community Manager

Re: Change softphone user ID email

Hello, how are you? I hope your night has been a good one so far. I will do everything possible to help. I know how tedious getting these settings changed on the phone can be. Are you able to let me know the make and model of the phone? If you send a private message at any time I can reference your account. We may be able to research this issue without your account though. But if you send your name, service address, and account number in a private message this will help me be as thorough as possible. 

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New Member

Re: Change softphone user ID email

I am having the same issue. We are brand new customers and one user's email address has a typo. I cannot figure out how to change it.

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Official Employee

Re: Change softphone user ID email

Hi there, thanks so much for taking the time to reach out to us about your user ID concerns and you have reached the right team to help! Can you please send us a private message with your name, the full address, and the account number? 

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