We have 8 phones and only one of them has voice mail set up properly. When we call the other users we get a message saying "This feature is not avialable at this time, please hang up and try agian later". I'm not sure if they did something wrong in the setup or if it is in the webportal setting. I would be grateful for any help.
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Hello RRyan and welcome,
If you are not sure which if your telephone numbers (TNs) does have voice mail (VM), just contact a technical representative @ 1800391300 Option 1 , provide you account number or 7 digit sales/SOA ID number and ask this agent to inspect all of you TNs to determine which ones do in fact have VM. Most Comcast Digital Voice (CDV) customers typically only need VM on one TN because the at the end of the hunt group structure (when all TNS are busy) normally terminates the next caller into the Primary TN VM. However, if you have different business requirements then Comcast can programmed you CDV system to meet those requirements.
If you are sure which TNs have voice mail, the standard setup process is as follows:
1. first time setup requires you to be on the office TN and at the dial tone press *99
2. the VM setup will prompt you for the default pass-code which is typically the last 4 digits of your TN
3. If it forces you for security reasons to enter your new pass-code, you can use any 4-8 digit pass-code that it convenient for you.
4. Once you get into the VM Box menu item processing, just listen for the option that you are interested in using and press that option number.
Hope this helps you out.
Shouldn't every phone (user) in the system have voicemail? When I transfer a call to a user it should ring that desk and then go to the voicemail if they are not there.
If your business requirements are to have VM on every TN, we can certainly meet those business requirements. You would just need to contact 1800391300 Option1 and ask a T/COS agent for add VM to all of your TNs, with the exception of course to your FAX or CC TNs.
Hope this helps you out..