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Can't change Caller ID on an extension

I've had an issue changing the Caller ID on an extension number. Everytime I try to change it I get this message: "Sorry, something went wrong. Please try again later. If you continue to experience this error, please wait 24 hours and try again." I've tried waiting a couple of days to see if it will work, but it's still giving that error. Has anyone else experienced this? Is there an easy fix I'm not aware of?

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Contributing Member

Re: Can't change Caller ID on an extension

Mario_S, let's get that caller ID changed! Please send me a private message with your full name, address, account number and CPNI pin for help. Just click my name (ComcastKen) and then on the next page, you'll see an option to send a private message on the right.

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