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Visitor

Can't Update Caller ID Name

I keep trying to change the name on one of our extensions since it's an employee that no longer works with us but I keep getting an error when I try to save it: 

An error occurred

Sorry, something went wrong. Please try again later. If you continue to experience this error, please wait 24 hours and try again.

 

I changed the user name and saved just fine, I waited a day to try the caller ID name again but get the same error.

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3 REPLIES 3
Official Employee

Re: Can't Update Caller ID Name

I appreciate you reaching out to us to let us know about this, we'd be glad to assist! Please click on my handle (Comcast_Gina) and send a private message with your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, as well as the extension and the name that you'd like it to be updated with. 

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New Member

Re: Can't Update Caller ID Name

Any updates on this.  I have exactly the same problem but only for two users.  They are both administrators.

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Official Employee

Re: Can't Update Caller ID Name

Thanks so much for taking the time to reach out to us regarding your caller ID concerns. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do all that we can to assist. I am sorry to hear that you are having an issue updating the extensions through our website. I would love to get to the bottom of the errors. Can you please reach out through private message with your first and last name, business service address and account number or phone number? 

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