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Can't Update Caller ID Name

I keep trying to change the name on one of our extensions since it's an employee that no longer works with us but I keep getting an error when I try to save it: 

An error occurred

Sorry, something went wrong. Please try again later. If you continue to experience this error, please wait 24 hours and try again.


I changed the user name and saved just fine, I waited a day to try the caller ID name again but get the same error.

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Official Employee

Re: Can't Update Caller ID Name

I appreciate you reaching out to us to let us know about this, we'd be glad to assist! Please click on my handle (Comcast_Gina) and send a private message with your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, as well as the extension and the name that you'd like it to be updated with. 

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