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Can't Update Called ID Name

I keep trying to change the name on one of our extensions since it's an employee that no longer works with us but I keep getting an error when I try to save it: 

An error occurred

Sorry, something went wrong. Please try again later. If you continue to experience this error, please wait 24 hours and try again.


I changed the user name and saved just fine, I waited a day to try the caller ID name again but get the same error. I deleted the user's account and made a new one with the new employee's name but it still has the old name and the same error message keeps popping up.

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Official Employee

Re: Can't Update Called ID Name

Hi there, thanks so much for taking the time to reach out to the Digital Care Team here through the forums. We are so sorry to see that you are having a hard time updating the caller ID name as we do understand how important this is for your business. You have reached the right team to help. Can you please send us a private message with your name, the full address, and the phone or account number? 

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