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Caller ID Display on outgoing calls

SOLVED
SyECI
Visitor

Caller ID Display on outgoing calls

Rather than using an autoattendant to pickup our calls, we use a hunt group in the office for everyone but the two principals in our business.  When anyone makes an outgoing call, it displays "HG" instead of our buisiness name or phone number.  In looking over our Caller ID settings, each user is set to "group policy" which for the Hunt Group.  In looking at the Main HG settings, it says Call Line First Name is "Main" and Call Line Second Name is "HG".  To change this to our business name, (which is 2 words) is it as simple as changing it to Call Line First Name to our business "First Name"  and Call Line Second Name to our business "Second Name" or am I missing something?

Accepted Solution

Re: Caller ID Display on outgoing calls

I can help!

Thanks for reaching out to us on our Comcast Business Support Forum. Send me a private message with your full name, address and, the primary phone number you're having the issue with.

View solution in context
Official Employee

Re: Caller ID Display on outgoing calls

I can take a look at the configuration for you; can you please click on my handle (Comcast_Gina) and send a private message with your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number? 

HKP_Admin
New Member

Re: Caller ID Display on outgoing calls

I am having the exact same issue. COuld you assist me as well?

Official Employee

Re: Caller ID Display on outgoing calls

I can help!

Thanks for reaching out to us on our Comcast Business Support Forum. Send me a private message with your full name, address and, the primary phone number you're having the issue with.

brianleach
New Member

Re: Caller ID Display on outgoing calls

We are having the same issue with "hunt group" being displayed instead of our company name for clients receiving calls.  Can you assist with fixing this?

Official Employee

Re: Caller ID Display on outgoing calls

I was able to reply to your private message, brianleach. Please send a response there.