We are having problems with forwarding calls to a Tmobile cell phone. Can answer the call but it will drop the call everytme after
12 seconds and last night the call forwarding would not work at all. I have contacted both Comcast and Tmobile. On the second call to Comcast I was told that Comcast was experiencing this problem with other Tmobile customers and would call back. A week later after Comcast not calling back, I called again and was told that there were not open tickets showing there was a problem with Tmobile. I have contacted Tmobile and they don't have an answer either. I tried forwarding to a Verizon phone and a US cellular phone and have no problems. Just wondering if any other customers are experiencing the same problem.
Solved! Go to Solution.
Hello shg88 and welcome,
If you are still having issues with this please call 800-391-300, use technical , digital voice, and request the technical agent to check out all of your telephone switch and modem facilities, if all is well then have this agent open a Tier 2 ticket with examples of T-Mobile TNs that call a not CF to or are dropping to. This will be resolved if it is in fact a Comcast technical issue.
Hope this helps you out.
Hello shg88 and welcome,
If you are still having issues with this please call 800-391-300, use technical , digital voice, and request the technical agent to check out all of your telephone switch and modem facilities, if all is well then have this agent open a Tier 2 ticket with examples of T-Mobile TNs that call a not CF to or are dropping to. This will be resolved if it is in fact a Comcast technical issue.
Hope this helps you out.