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Call History inaccuracy and delay

PNWDent
New Member

Call History inaccuracy and delay

Is anyone having issues with their call history inaccuracy and delay?  

 

Inaccuracy: It is not correctly showing my call history.  I have days that said that it stated that there were no calls when clearly I received and made several calls.  

 

Delay: It's 8:00PM and my call history still only shows calls made yesterday.

 

I tried calling a technician, but it didn't do much.  The tech even requested that I gave her my username and password to check my call history, which is a strange request.  Don't they have access to my account? 

 

 

Trusted Forum Contributor

Re: Call History inaccuracy and delay

Hello PNWDent and welcome,

 

First, Comcast is very serious about buisness class customers security and this includes Telephone call records, VM passwords, email passwords, etc. Comcast agents do not have access to these customer security parameters for reasons I aforementioned. These parameters can be changed with the proper security information.

 

Secondly, the Comcast call records sometimes do have a small lag in the loggin of the time. However, this usually is not a 24 hour lag. I would ask any technical agent to have your account checked to make sure this is within specification.

 

Hope this helps you out.

 

PNWDent
New Member

Re: Call History inaccuracy and delay

Thank you for your response.  Please go ahead in asking technician to check my account.  Today is 3/27 and it is finally showing my call history on 3/25.  However, it is not accurate at all.  It shows a total of 5 calls (both incoming and outgoing) on 3/25.  My staff and I made a lot more calls on that day.  I really need an accurate call history for my business.  Currently, I am thinking about switching to another provider once my contract is over.  Therefore, I would greatly appreciate if you can look at my account and fix it.  If I need to create a temporary password for a technician to fix my issue, I will.  I am just not comfortable giving my password and I don't think many business owners would.  

 

Re: Call History inaccuracy and delay

I am noticing that even with the new businessclass.comcast.net site, the call history is seriously delayed. I have been waiting for hours to get the phone number of a telemarketer that I need to block, but the call still is not showing up. What is the window of time when calls should appear in the call history? I have some that just don't show up at all. It is very concerning.

Re: Call History inaccuracy and delay

My call history is gone on my Comcast Business account.

 

Msg - 

There is no call history available.

rsherman501
New Member

Re: Manage Phones option not always showing; also Call History not always showing

We have Comcast Business Voice services, but sometimes are unable to locate info we need such as Call History, as well as the forwarding phones option.

Member

Re: Manage Phones option not always showing; also Call History not always showing

Call History is visible in 2 places. You can see your recent Call History using the phone. If you are using a Polycom 310/410 phone, you can select the down arrow on the thumbwheel on the right side of the phone, and you will see your missed calls. the right arrow will show you your placed calls, and the left arrow should show you your recieved calls. You can also see your call hictory by logging into your VoiceEdge Feature Portal, and go to the Call Logs tab.

Member

Re: Manage Phones option not always showing; also Call History not always showing

There are 2 ways to Call Forward your line. One is to utilize * codes, *72 to activate, and *73 to deactivate. Another way is to login into your VoiceEdge Feature Portal and navigate to the Feature Settings Tab, Call Forwarding area. By using the Feature Portal, you will have access to all 5 of the forms of Call Forwarding that VoiceEdge provides.