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Call Forwarding for Hunt Group

Hello All!

 

Due to the change in our operations with the pandemic, I am wondering if there is a simple way for my employees to set up call forwarding on a hunt group without having to request I do it. During certain times of the day, higher level employees will take over the duties of answering our main phone line (which is set up in a hunt group) but don't want/need to physically be at the front desk to do so, as they have other work elsewhere in the building. Is there an easy way for them to do this from the phones themselves? Or will it require me, as the only admin, to log in and change the forwarding number each time shifts change?

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Community Manager
Community Manager

Re: Call Forwarding for Hunt Group

Hi @YPdoutre! Thanks for posting to the Comcast Business Support Forum. That's a great question. You can use the portal to Add, delete, deactivate My Account users who can take over for you. Once you designate a user, you both can Manage Hunt Group settings from there. I hope this helps. 

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Official Employee

Re: Call Forwarding for Hunt Group

Hi @YPdoutre! Thanks for posting to the Comcast Business Support Forum. That's a great question. You can use the portal to Add, delete, deactivate My Account users who can take over for you. Once you designate a user, you both can Manage Hunt Group settings from there. I hope this helps. 

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