Business Voice
Comcast Business high-quality Voice over IP service support
People in operations center talking on Landline phone. Operators in the office.
Highlighted
Visitor

unable to forward calls online - feature not available for this number message..

Hello, 

 

when I login to my account online and go to call features/call forwarding I see "this feautre is not available for this phone number" at the top of the page and i'm unable to save any settings on that page. I know i have the feature so how come it is not activiated online? 

 

Please advise. 

 

-Sam

0 Kudos
Reply
4 REPLIES 4
Highlighted
Trusted Forum Contributor

Re: unable to forward calls online - feature not available for this number message..

Hello informalag and welcome,

 

Please contact 800-391-3000, use technical digital voice, the technical agent will need to authenticate you, then provide the agent with the telephone number and ask for confirmation that this is a full featured telephone number. The basic telephone lines used for FAX, Credit Cards, Alarm systems, and other data only telephony processing do not have any of the full featured call features, such as call forwarding, call waiting, etc.  

 

Hope this helps you out. 

0 Kudos
Reply
Highlighted
Visitor

Re: unable to forward calls online - feature not available for this number message..

Hi VBSSP-RICH,

 

Thanks for your reply. 

 

I've called already got my calls forwarded to a different number but had to do it manually so I know i have the feature. I just want to be able to do it online so I don't have to go to the office every time I want to stop or change call forwarding as that will defeats  the purpose if I have to to the office when i'm out of town and such. 

0 Kudos
Reply
Highlighted
Community Manager
Community Manager

Re: unable to forward calls online - feature not available for this number message..

Hi informalag.  The Business VoiceEdge product allows customers to manage features online.  However it is still possible to remotely manage call forwarding feature associated with this account.   Here is a Link to an earlier post on how to manage the feature remotely. 

 

Thank You

 

 

 

 

0 Kudos
Reply
Highlighted
Visitor

Re: unable to forward calls online - feature not available for this number message..

Hi John,

 

When i try to login to the link you provided i get the following error:

 

 BroadWorks server is currently unavailable. Please try again later

 

There's nothing that is working right so far. Phone wasn't working, site is not working, now this not working... This should be business service that i pay a lot of money for, so i expect to get what i'm paying for. Very fursturating. 

 

thanks

0 Kudos
Reply